Shipping Policy
At Coolchef, we're all about delivering convenience to our valued customers. We work tirelessly to get the products you need to your door as quickly as possible.
1. How much does shipping cost?
Please refer to the details on the checkout page.
2. Which countries do you ship to?
Now we only ship to the US, excluding Alaska, Hawaii, Puerto Rico, Insular areas, APO/FPO. Note: We do not ship to PO boxes, APO/FPO boxes, or Viabox.
3. How long does it take for my order to be processed and sent?
Once your payment is verified, we will process and ship your order within 1-2 business days.
4. How long does shipping take?
Generally, it takes 1-7 business days for delivery. Delivery times are estimates only and not guaranteed. Delays may occur due to inclement weather, carrier disruptions, holidays, limited access locations, or other unforeseen circumstances.
5. How can I track my order?
When your order is dispatched from our warehouse, you can find your tracking number in「My Account-My Order」. You can track your package using that number on the corresponding shipping providers' websites. Meanwhile, you will receive a shipment confirmation email. The email will contain the tracking number at the bottom. You can click the tracking link at the footer or type the tracking number into https://www.17track.net/ to check the status of your order.
Additional Notifications:
Limited Access & Additional Carrier Fees
Carriers may apply accessorial fees for certain delivery conditions, including Limited Access locations (e.g., construction sites, schools/universities, places of worship, resorts, airports, government sites, farms/ranches, ports/piers, storage units, and similar locations). Limited Access surcharges typically range from $55 to $200 per shipment depending on carrier and location. Re-delivery, reconsignment (address change), detention/wait time, and storage fees may also apply in certain cases.
Failed Delivery & Address Issues
If delivery fails due to a missed appointment, refusal, incorrect address/phone number, or site inaccessibility, the customer is responsible for any carrier fees (including re-delivery, storage, and reconsignment fees).
Receiving & Damage Inspection
Please inspect packaging and visible areas before signing and before the driver leaves. Note any visible damage or shortage on the delivery receipt and take photos.
If you have any other questions, please contact us at: service@coolchefequipment.com